Privacy Policy | FiveGateway

1. Introduction

This Privacy Policy explains how FiveGateway ("we", "us", "our") collects, uses, and protects your personal data when you use our Service. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

2. Data We Collect

We collect the following types of data: - Account information: email address, username, and authentication data (including Discord ID if you sign in with Discord) - Server data: server name, join link, player data, logs, statistics, and moderation records as submitted through the FiveM resource - Usage data: pages visited, features used, and interaction patterns - Technical data: IP address, browser type, device information, and cookies

3. How We Use Your Data

We use your data to: - Provide and maintain the Service - Process payments and manage subscriptions - Send important service notifications - Improve and develop the Service - Prevent fraud and ensure security - Comply with legal obligations

4. Legal Basis for Processing

We process your data based on: - Contract performance: to provide the Service you signed up for - Legitimate interests: to improve and secure the Service - Consent: for optional analytics and marketing communications - Legal obligation: to comply with applicable laws

5. Data Sharing

We do not sell your personal data. We may share data with: - Payment processors (for handling transactions) - Hosting and infrastructure providers (to operate the Service) - Analytics providers (to understand usage patterns) All third-party processors are bound by data processing agreements.

6. Data Retention

Account data is retained for as long as your account is active. Server data (logs, statistics, player records) is retained according to your plan's retention limits (7, 30, or 90 days). After account deletion, we remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

Under the GDPR, you have the right to: - Access your personal data - Rectify inaccurate data - Erase your data ("right to be forgotten") - Restrict or object to processing - Data portability - Withdraw consent at any time To exercise these rights, contact us at privacy@fivegateway.com.

8. Cookies

We use essential cookies for authentication and session management. We use analytics cookies (PostHog) to understand how the Service is used. You can manage cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS), secure authentication, and access controls. However, no method of transmission over the internet is completely secure.

10. International Transfers

Your data may be processed in countries outside the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

11. Children

The Service is not intended for children under 16. We do not knowingly collect data from children under 16. If you believe we have collected such data, contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service.

13. Contact

For privacy-related questions or to exercise your rights, contact us at privacy@fivegateway.com.